1. Please refer to the bottom of the page【FAQ】for your answer
2. Please write us an email if you have any problems.
l How do I sign up?
ü Sign up directly
1. Click the button at the upper right corner of the page【Log in】, and then click【Sign up】
2. Choose【Register with Facebook】or sign up with email
ü Sign up at checkout page
1. Click【Create an account with HOII shop】at checkout page
2. After completing your order, you will receive a notification email; set the password to complete your account
l What to do if I forget my password?
Click【Log in】 and click "Forgot Password" at the bottom of the page to enter your email address. The system will send you a password notification email; click the link to reset the password.
l How do I modify my account profile?
Once you have logged in, click【Account】and go to Profile page, you can view and modify your information. Including email, password, the recipient's name, telephone, address and other information.
※Note※ email is your login account. If you change your email, you will need to log in with your new email and the order notification letter will also be sent to the new email address. In addition, the modified email must be the one that has not been registered.
l How do I check my order?
Log in and click【Orders】, and there you can find all your orders.
1. Our online shop accepts online orders 24 hours a day, 365 days a year.
2. Once the order is completed, the system will automatically send you an email of a confirmation letter without other means of communication (such as SMS, IM)
3. Customer Service email: firstname.lastname@example.org
4. If you have any questions during the holiday, please contact us by e-mail and we will reply as soon as possible.
shophoii online boutique shop accepts cancellations in 3 hours after your order. For special return request, please contact our customer service staff for consultation. We reserve the right to return the goods. The refund of the canceled order will be returned to your original payment bank card or the bank account provided within 20 working days.